BGL Warranty
BGL Bike Warranty
1. Frame
* We offer a 5-year warranty from the date of your purchase.
* The warranty excludes paint, graphics, and suspension parts.
* Exclusions include:
Corrosion
Paint fading, scratches, or impact marks
Impact damage
Non-reversible modifications (e.g., drilling/welding)
2. Batteries
* We cover batteries for 2 years from the date of purchase or up to 600 charging cycles, whichever comes first.
* During this time, the batteries are designed to retain up to 75% of their original capacity.
* Exclusions include: * Altered or damaged serial numbers/bar codes
Use of non-compatible chargers
Tampered seals
Use in equipment other than the designated trike
Use of non-specific batteries, which could cause damage
3. Electrical Parts
* We cover components like the motor, throttle, LCD display, controller, wiring harness, lights, sensors, and charger for 2 years from the date of purchase.
4. Accessories & Other Essential Components
* We provide a 2-year warranty on accessories and essential components, including suspension forks, handlebars, brakes (excluding pads and rotors), rims, and shifters.
* For parts like pedals, tires, cables, grips, and chains, we offer a 1-week warranty from the date of receipt.
What’s Not Covered
* Normal wear and tear.
* Consumables (e.g., tires, tubes, brake pads, grips, chains).
* Damage from misuse, unauthorized parts or services, extreme riding, or improper assembly.
Shipping Damage
If any damage occurs during shipping, it's not covered by the warranty. However, we will replace damaged components if you:
* Notify us within 15 days of receiving the product.
* Provide photos of the damage.
* Keep all original packaging and paperwork.
Paint fading, scratches, or impact marks
Impact damage
Non-reversible modifications (e.g., drilling/welding)
2. Batteries
* We cover batteries for 2 years from the date of purchase or up to 600 charging cycles, whichever comes first.
* During this time, the batteries are designed to retain up to 75% of their original capacity.
* Exclusions include: * Altered or damaged serial numbers/bar codes
Use of non-compatible chargers
Tampered seals
Use in equipment other than the designated trike
Use of non-specific batteries, which could cause damage
3. Electrical Parts
* We cover components like the motor, throttle, LCD display, controller, wiring harness, lights, sensors, and charger for 2 years from the date of purchase.
4. Accessories & Other Essential Components
* We provide a 2-year warranty on accessories and essential components, including suspension forks, handlebars, brakes (excluding pads and rotors), rims, and shifters.
* For parts like pedals, tires, cables, grips, and chains, we offer a 1-week warranty from the date of receipt.
What’s Not Covered
* Normal wear and tear.
* Consumables (e.g., tires, tubes, brake pads, grips, chains).
* Damage from misuse, unauthorized parts or services, extreme riding, or improper assembly.
Shipping Damage
If any damage occurs during shipping, it's not covered by the warranty. However, we will replace damaged components if you:
* Notify us within 15 days of receiving the product.
* Provide photos of the damage.
* Keep all original packaging and paperwork.